No support anymore

I have never really had any problems, but previously I had no problem reaching their help line and speaking with someone. Now, you get a chatbot and no email support! Don't blame COVID and staff numbers for this WebAfrica. Get some ****** support people, not machines. My fibre line has been destroyed by my toddler who someone managed to get into the wiring box and has snapped the cables. I need assistance urgently to get someone to repair the line ASAP! Otherwise I must look at an alternative ISP. Very disappointed!!!