Pvdm
Pieter van der merwe
1 reviews | Active since Oct 2014
07 Mar 2016, 07:45
NO SUPPORT
Webafrica managing my Telkom Line<br> ADSL not working for two weeks<br> WebAfrica only saying that they are at Telkom's mercy.<br> Do nothing to escalate the call<br> Impossible to speak to Support Manager
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Replies (1)
Webafrica's replyOfficial
08 Mar 2016, 18:47Hello pieterpa,
We know how frustrating it can be to have a bad internet connection and even more frustrating when it takes this long to get the fault resolved.
Although we manage the time we still rely on Telkom to fix all line faults and as per the feedback provided to you, there is a high workload in your area. We are putting as much pressure on Telkom as we can and I have asked our team to follow up on this first thing in the morning.
We will give you a call as soon as we have further feedback.
Regards
Justin
Online Team
We know how frustrating it can be to have a bad internet connection and even more frustrating when it takes this long to get the fault resolved.
Although we manage the time we still rely on Telkom to fix all line faults and as per the feedback provided to you, there is a high workload in your area. We are putting as much pressure on Telkom as we can and I have asked our team to follow up on this first thing in the morning.
We will give you a call as soon as we have further feedback.
Regards
Justin
Online Team
Webafrica's reply08 Mar 2016, 18:47
Official
Hello pieterpa,
We know how frustrating it can be to have a bad internet connection and even more frustrating when it takes this long to get the fault resolved.
Although we manage the time we still rely on Telkom to fix all line faults and as per the feedback provided to you, there is a high workload in your area. We are putting as much pressure on Telkom as we can and I have asked our team to follow up on this first thing in the morning.
We will give you a call as soon as we have further feedback.
Regards
Justin
Online Team
We know how frustrating it can be to have a bad internet connection and even more frustrating when it takes this long to get the fault resolved.
Although we manage the time we still rely on Telkom to fix all line faults and as per the feedback provided to you, there is a high workload in your area. We are putting as much pressure on Telkom as we can and I have asked our team to follow up on this first thing in the morning.
We will give you a call as soon as we have further feedback.
Regards
Justin
Online Team