EK
Eric K
1 reviews | Active since May 2013
02 Sept 2020, 12:48
No support
I'm not getting any proper support from Webafrica.
Unable to get through to an agent on their WhatsApp channel. My emails directly to support just get closed with no resolution.
And I'm also struggling to get proper support via the FB page.
Helpful (0)
Replies (3)0
Replies (3)EK
Eric K's updateReviewer Update
03 Sept 2020, 13:11Still no support from Webafrica. Can't get through by phone. No agents available on WhatsApp. Yesterday on their FB chat all I get is: "reported your feedback to the senior teams". With no actual feedback at all. I might as well be talking to a robot there also.
When emailing them directly, every single one gets a reply saying that the ticket has been closed.
We upgraded to 100/100, but still getting our old speed. Webafrica takes your money, but does not support their product after-sales. Taking money for a product we're not getting is extremely frustrating, especially when nobody there seems to care or wants to help.
When emailing them directly, every single one gets a reply saying that the ticket has been closed.
We upgraded to 100/100, but still getting our old speed. Webafrica takes your money, but does not support their product after-sales. Taking money for a product we're not getting is extremely frustrating, especially when nobody there seems to care or wants to help.
EK
Eric K's update03 Sept 2020, 13:11
Reviewer Update
Still no support from Webafrica. Can't get through by phone. No agents available on WhatsApp. Yesterday on their FB chat all I get is: "reported your feedback to the senior teams". With no actual feedback at all. I might as well be talking to a robot there also.
When emailing them directly, every single one gets a reply saying that the ticket has been closed.
We upgraded to 100/100, but still getting our old speed. Webafrica takes your money, but does not support their product after-sales. Taking money for a product we're not getting is extremely frustrating, especially when nobody there seems to care or wants to help.
When emailing them directly, every single one gets a reply saying that the ticket has been closed.
We upgraded to 100/100, but still getting our old speed. Webafrica takes your money, but does not support their product after-sales. Taking money for a product we're not getting is extremely frustrating, especially when nobody there seems to care or wants to help.
EK
Eric K's updateReviewer Update
04 Sept 2020, 11:32Come on guys. This is getting silly now. Still no help or feedback. We're paying for a product that we're not getting, and we're just being ignored.
EK
Eric K's update04 Sept 2020, 11:32
Reviewer Update
Come on guys. This is getting silly now. Still no help or feedback. We're paying for a product that we're not getting, and we're just being ignored.
EK
Eric K's updateReviewer Update
04 Sept 2020, 17:29Still no help from Webafrica.
EK
Eric K's update04 Sept 2020, 17:29
Reviewer Update
Still no help from Webafrica.