No success with WebAfrica

I have moved to a new property, struggled for two months to get my wifi reconnected through WebAfrica with who I have been with for very long.

They told me there is another ISP showing on my address and they waiting on Vumatel for feedback and that there is nothing that they nor myself can do. I went on Vumatels Facebook Messenger, Vumatel advised what WebAfrica is supposed to do, I informed Webafrica and my line was cleared in a week. I spoke to one of the agents to confirm if my line has been cleared she responded "no we waiting on feedback". I asked her to check again she responded "oh sorry your line has been cleared". I am highly irritated by WebAfrica that firstly I had to do their work for them and then struggled with *********** agents. I do not recommend WebAfrica to anyone.