1 reviews | Active since Apr 2026
No Sms and no service on new connection
i have been struggling to get my fiber line activated , i really need this sorted out, i still have not received any sms for activation of my new fiber line. i think this is unacceptable and theres no communication on why i am experiencing a delay in my fiber line being activated. i have spoken the an agent but im not happy with this service and i need my matter to urgently attended to. please see the ticket and attend.
Dear Omar
We wish to inform you that we've received ticket ***5 from Webafrica, that was logged with Vuma on 2026/04/15. Your cooperation in keeping your devices powered on to assist in our troubleshooting efforts is appreciated. Should you require any further assistance or have any questions, please feel free to reach out to your Internet Service Provider (ISP)
Thank you for your cooperation and patience as we work to resolve this matter.
Sincerely,
The Vuma Team
We understand how frustrating and unacceptable this delay must feel, especially with no clear activation SMS received yet and limited visibility on the progress despite already engaging with support. Having your fibre service delayed without clear communication can understandably cause concern.
The notification received from Vumatel confirms that your activation request has been logged and is currently in progress. The team responsible for Vumatel activations is actively working on getting your service activated as soon as possible.
You will be notified as soon as the service has been successfully activated, and further updates will be provided directly by the team handling Vumatel activations to keep you informed.
If you need any further assistance, you are welcome to reach out via Hello Peter and the team will be happy to assist.
Warm regards,
Webafrica Crew
We understand how frustrating and unacceptable this delay must feel, especially with no clear activation SMS received yet and limited visibility on the progress despite already engaging with support. Having your fibre service delayed without clear communication can understandably cause concern.
The notification received from Vumatel confirms that your activation request has been logged and is currently in progress. The team responsible for Vumatel activations is actively working on getting your service activated as soon as possible.
You will be notified as soon as the service has been successfully activated, and further updates will be provided directly by the team handling Vumatel activations to keep you informed.
If you need any further assistance, you are welcome to reach out via Hello Peter and the team will be happy to assist.
Warm regards,
Webafrica Crew