PB
Pieter B
1 reviews | Active since Jul 2014
12 Dec 2018, 07:57
NO SIM CARD
NO URGENCY JUST AUTOMATED RESPONSES BAD CLIENT SERVICE
BILLING ME - HAVE NOT RECEIVED THE PRODUCT
Helpful (0)
Replies (2)0
Replies (2)
Webafrica's replyOfficial
12 Dec 2018, 08:50Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Best regards,
Webafrica's reply12 Dec 2018, 08:50
Official
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Best regards,
PB
Pieter B's updateReviewer Update
12 Dec 2018, 08:55AGAIN AUTOMATED RESPONSE - PLEASE SORT OUT THIS PROBLEM
PLEASE REFUND MY R209 FOR SIM CARD - BECAUSE HAVE NOT RECEIVED ANY PRODUCT.
AS PER YOUR EMAIL (ATTACHED) - "Kindly be advised a debit order was processed for the monthly fee for the active service including the R209 delivery/configuration fee for the Cell C service"
AS PER THE ATTACHED DOCUMENTS I HAVE NOT RECEIVED ANY SIM - AND YOU WOULD AGREE THAT NO ONE WANTS TO PAY FOR SOMETHING THEY DONT HAVE.
PLEASE DONT CLOSE TICKET UNTIL REFUND IS MADE
PB
Pieter B's update12 Dec 2018, 08:55
Reviewer Update
AGAIN AUTOMATED RESPONSE - PLEASE SORT OUT THIS PROBLEM
PLEASE REFUND MY R209 FOR SIM CARD - BECAUSE HAVE NOT RECEIVED ANY PRODUCT.
AS PER YOUR EMAIL (ATTACHED) - "Kindly be advised a debit order was processed for the monthly fee for the active service including the R209 delivery/configuration fee for the Cell C service"
AS PER THE ATTACHED DOCUMENTS I HAVE NOT RECEIVED ANY SIM - AND YOU WOULD AGREE THAT NO ONE WANTS TO PAY FOR SOMETHING THEY DONT HAVE.
PLEASE DONT CLOSE TICKET UNTIL REFUND IS MADE