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mme.samuel mme.samuel

1 reviews | Active since Dec 2011

19 Jul 2018, 10:10

NO SERVICE - NO WIFI - BUT TAKE OUR MONEY

Horrible service, twice down in One week (Tuesday - we were offline for 12 full HOURS), today counting to 5 hours so far - the worse is the default emails they send back to us, copy and paste the same as every time this happen - to all customers complaining for paying for services not getting, even worse they blame Cell C and all Cell C customers have full service in Gauteng but us buying through WebAfrica get blocked 19 hours so far this week........ the question is why treat customers that actually pay you like this?

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Replies (2)
Webafrica
Webafrica's reply19 Jul 2018, 10:18
Official

Hello ,

Sorry to hear you’ve had a bad experience. We will do our best to sort it out.

So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.

Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Webafrica

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mme.samuel mme.samuel's update19 Jul 2018, 10:28
Reviewer Update
wow wow wow, THE SAME COPY AND PASTE **** I WAS TALKING ABOUT....... REALLY!!!!!!!!!! REALLY, THIS IS NOT SERVICE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! YOU DONT DO ANYTHING TO SORT OUT THE SERVICE YOU JUST COPY AND PASTE ALL THE SAME WORDINGS OVER AND OVER EVERY TIME