TG
Trevor G

1 reviews | Active since Oct 2011

10 Aug 2017, 13:15

No service, No contact, No response, - Charged me R3,447 - FIBRE NOT YET EVEN WORKING

<p>I ordered fibre from Webafrica in early July on the strict instructions that it must be in and operatioanal before end of July - giving them +- 2.5 weeks&nbsp;</p> <p>15 July = I ORDER FIBRE FROM WEBAFRICA</p> <p>17 July = R2,289 charged to my credit card [This includes R589 for Fibre internet for July]</p> <p>19 July = I email Webafrica telling them nobody has contacted me - NO RESPONSE</p> <p>24 July = Another Mothly fee of R589 Deducted (so that is now twice)&nbsp;</p> <p>25 July = I query this charge &nbsp;- NO RESPONSE</p> <p>27 Jul = Fibre Cable is installed - but the street is not wired properly, so I cannot use Fibre</p> <p>28 July = Follow-up email = NO RESPONSE</p> <p>1 Aug = another Monthly Fee of R589 deducted (so now they have taken the fee 3 times, and my service is not even live)</p> <p>2 Aug = Team come to fix the street fibre and explain it is still not ready(after I have been billed now R3,447 for services I have never used)</p> <p>10 Auguat = First time I get an email saying we tried to contact you, please let us know when we can call you. BULL****. I have not recevied 1 email or phone-call.&nbsp;</p> <p>AS IT STANDS, I have spent R3,447 with this company and the internet is not ready for use.&nbsp;</p> <p>I DEMAND A FULL REFUND, I don't want your service anymore, please just refund me. I tried calling to give them this message, but put the phone down after being on hold for 20mins.&nbsp;</p> <p>You have my bank details.&nbsp;</p> <p>Such shocking service.</p> <p>Please call me urgently - my A/C number is: GOX29.&nbsp;</p> <p>Would never recommend your services.&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p>

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Replies (1)
Webafrica
Webafrica's reply11 Aug 2017, 08:06
Official

Good morning.

Please be advised that your query has been sent through to the billing team who will be in contact with you.

Regards