NH
Nobantu H
1 reviews | Active since Jan 2015
05 May 2026, 08:36
No service, no client feedback from Webafrica. Terrible service provider.
Terrible service. I have not been able to chat to an agent for over 7 days. No service, no response to queries, no means of receiving progress or following up on an issue. I submitted an application for relocation of my fibre line on the 22nd April. To date, I have not received service or indication when my fibre line will be activated.
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Replies (1)
Webafrica's replyOfficial
05 May 2026, 09:14Morning Nobantu.
We hear how frustrating this has been, especially waiting over 7 days without being able to reach an agent and still not having any clarity on your relocation request. After submitting your move on 22 April, you should have received clear updates and progress by now, and we understand why this feels unacceptable.
We’d really like to step in and help move this forward for you. Please share the registered email address linked to your order via private message, so we can verify your details, access your account from this platform, and provide you with a direct update.
Once we have your details, we’ll:
• Check the status of your relocation request
• Confirm any delays with the fibre network team
• Provide you with a clear activation timeline
• Keep you updated so you’re not left in the dark
• Check the status of your relocation request
• Confirm any delays with the fibre network team
• Provide you with a clear activation timeline
• Keep you updated so you’re not left in the dark
We also recognise how difficult it’s been to get support and follow up on your request. Your feedback has been noted, and the focus now is to get you connected at your new address as quickly as possible.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Webafrica's reply05 May 2026, 09:14
Official
Morning Nobantu.
We hear how frustrating this has been, especially waiting over 7 days without being able to reach an agent and still not having any clarity on your relocation request. After submitting your move on 22 April, you should have received clear updates and progress by now, and we understand why this feels unacceptable.
We’d really like to step in and help move this forward for you. Please share the registered email address linked to your order via private message, so we can verify your details, access your account from this platform, and provide you with a direct update.
Once we have your details, we’ll:
• Check the status of your relocation request
• Confirm any delays with the fibre network team
• Provide you with a clear activation timeline
• Keep you updated so you’re not left in the dark
• Check the status of your relocation request
• Confirm any delays with the fibre network team
• Provide you with a clear activation timeline
• Keep you updated so you’re not left in the dark
We also recognise how difficult it’s been to get support and follow up on your request. Your feedback has been noted, and the focus now is to get you connected at your new address as quickly as possible.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew