JO
Johann O

1 reviews | Active since May 2010

17 Dec 2017, 17:03

No Service - Money Hungry Wolves!

Who ever is in charge

I am appalled at your utter useless Account staff that without warning, check the log - you will see the idiot that answered the call today is totally out of her depth (That was on Thursday the 14th) - suspends my accounts after I specifically had a huge an elaborate discussion with them around the ******** usage of a certain account - I have uploaded the proof of payment but make no mistake - you cannot be re**** upon to deliver any kind of service.

The idiot I spoke to cannot comprehend the situation and it is clear that your company is hell bent on simply making money and not interested in what the customer needs and also not interested in helping the customer with any of their problems.

Your empty promises to deliver me the detail that I requested is a reflection of absolutely non existent service and clearly classifies you as money hungry wolves that are only interested in the buck and not the customer. Really disappointed and I will not recommend you at all to any of my clients going forward - you deserve the bad rating as a service provider as there is no service whatsoever - thank you for ruining my day and costing me another R3000 You also closed the ticket without responding - too late now, nobody cares any longer and because of your incompetence I have lost the opportunity to get my money back - Ticket ID: ********** Department: ADSL

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Replies (1)
Webafrica
Webafrica's reply18 Dec 2017, 13:35
Official

Hello ,


Sorry to hear you’ve had a bad experience. We will do our best to sort it out.


So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.


Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.


Kind regards,


Rafeeqah