NO SERVICE LACK OF INTEREST

On 7 December I app**** for a Web Africa service and to date, I do not have a service yet but have been billed for the service in the interim. I have spoken to countless technicians and each time, I am guaranteed that they will follow up with Telkom and let me know what is going on and each time, I am in the position where I have to wait a day or two and then follow up myself. As for Customer Service Webafrica's customer service is non-existent. They have failed to check, to follow up and to find out why it has taken way passed their allocated time frame for this service to be up and running and they have failed to stay in contact with Telkom until the job is done It is the 17th day of January and I still do not have WiFi. At this stage in my life, I am looking around for another supplier who will be able to supply a line and a service and if I find such a place, I am of thought to tell both Telkom and WebAfrica to cancel my request without charges as I have not had a service to date. Any company that offers a service, should be making sure that what the offer is in fact a viable option and will take place, if not sooner, at least within the allotted time - 7-21 days!