1 reviews | Active since Apr 2017

07 Apr 2017, 22:34

No service, internet down twice in 3 days

<p>I recently got fibre internet through Web Africa. Two weeks and the internet was already down twice. Still down because no one ever answers a phone and via email they havent resolved the issue yet. Promises of technical support that will phone back never realises. Dont bother rather go with a reliable and service orientated provider. </p>

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Replies (1)
Webafrica
Webafrica's reply10 Apr 2017, 06:57
Official

Hello ,

Thank you so much for your enquiry.

Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses . Please confirm your customer code/order number so we may get on this with no further delay

Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM

Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Rafeeqah