No service from Webafrica support

Unfortunately Webafrica have to rethink their customer service experience. Trying resolve a technical query via their app live chat is a total waste of time. I was on hold for over an hour. I then tried their WhatsApp line and had the same no progress experience for over an hour and a half. Either management have left juniors to figure things or they just have now clue what is a reasonable way to set up a customer support service. I am sure they would also enjoy the futile process of endless waiting hoping that you might actually get attended to or at the very least the opportunity to speak to a human. In today's customer centric world it is difficult to fathom this is acceptable.