No Service from Webafrica

Changed ISP over to Webafrica, paying for a 300/300 line. When we got the router we had to do the settings as per whatsup from webafrica. We are not getting the speed we are paying for only 95mbps. Have opened plent of tickets but no resolution, only to be told its evotels problem and not there's. tickets gets closed, emails to complaints department not answered and no phone communication at all. Paying for a service that they are not delivering eventhough we are using the equipment that they supp****. Extremely dissapointing.