No Service

For more than a year I had no issues and needed no help, until the day I moved my property. I logged a move request as required to do a week before the move. I have now been in the new property for a week with no technician coming out to assist or assess. For three days now I have been trying to message on the whatsapp line as well as live chat on their website. I do not even get answers. The only number is to the sales team who take your details and tell you a technician will call you and that's where it ends. They work from home and cannot transfer the call. The home is larger than the previous one so I do not get wifi everywhere. All I get told is by a "mash" for R1300. Nobody even knows what the real issue is but I must lay out more money to webafrica. I moved everything myself and yet I must pay for a service. Not On!!