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Morgan M
1 reviews | Active since Oct 2018
02 Mar 2026, 09:29
No Service by Webafrica
I contacted Webafrica for a new installation. They couriered the router however it was not activated. Webafrica decided to activate an old installation that a previous tenant had in my flat and started billing me. I have tried to contact them but there is no contact center. They do have a whatsapp line with a bot responding to specific issues. There is no option to cancel. In the meantime I am being billed for no service. Has anyone had any luck cancelling with Webafrica.
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Replies (5)0
Replies (5)
Webafrica's replyOfficial
02 Mar 2026, 10:23 Morning Morgan. Thank you for sharing your experience. We completely understand how frustrating it must be to receive a router without an active connection and to be billed for a service you haven’t been able to use. Your feedback is very important, and we want you to know that we hear you. We’ve escalated this matter with our Vuma Reach Fibre Activations team, who will review the installation details for your account. They will reach out directly to the account holder via email with the way forward as soon as possible, to ensure this is resolved fairly and promptly. We truly appreciate your patience. Your experience helps us identify where our processes need improvement, and we are committed to making this right while improving our service for all customers. R^
Webafrica's reply02 Mar 2026, 10:23
Official
Morning Morgan. Thank you for sharing your experience. We completely understand how frustrating it must be to receive a router without an active connection and to be billed for a service you haven’t been able to use. Your feedback is very important, and we want you to know that we hear you. We’ve escalated this matter with our Vuma Reach Fibre Activations team, who will review the installation details for your account. They will reach out directly to the account holder via email with the way forward as soon as possible, to ensure this is resolved fairly and promptly. We truly appreciate your patience. Your experience helps us identify where our processes need improvement, and we are committed to making this right while improving our service for all customers. R^
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Morgan M's updateReviewer Update
02 Mar 2026, 11:33Good Day. my email address is ***. Tel ***
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Morgan M's update02 Mar 2026, 11:33
Reviewer Update
Good Day. my email address is ***. Tel ***
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Morgan M's updateReviewer Update
02 Mar 2026, 11:34Please get your cancellation department to call me ***
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Morgan M's update02 Mar 2026, 11:34
Reviewer Update
Please get your cancellation department to call me ***
Webafrica's replyOfficial
02 Mar 2026, 17:05 Kindly email ***, including the review info, a link or image, and your registered Webafrica email address. Once we’ve received the required details, we’ll verify your information and assist further. Our team aims to respond as soon as possible, with a general turnaround time of up to 24 hours.
Webafrica's reply02 Mar 2026, 17:05
Official
Kindly email ***, including the review info, a link or image, and your registered Webafrica email address. Once we’ve received the required details, we’ll verify your information and assist further. Our team aims to respond as soon as possible, with a general turnaround time of up to 24 hours.
Webafrica's replyOfficial
02 Mar 2026, 17:08Hi Morgan. When searching for your account using the information provided it seems to bring up multiple accounts. We would like to ensure the account we have on our end is correct to provide you with the assistance you need. Kindly email *** including the review info, a link or image, and your registered Webafrica email address. Once we’ve received the required details, we’ll verify your information and assist further. Our team aims to respond as soon as possible, with a general turnaround time of up to 24 hours.
Webafrica's reply02 Mar 2026, 17:08
Official
Hi Morgan. When searching for your account using the information provided it seems to bring up multiple accounts. We would like to ensure the account we have on our end is correct to provide you with the assistance you need. Kindly email *** including the review info, a link or image, and your registered Webafrica email address. Once we’ve received the required details, we’ll verify your information and assist further. Our team aims to respond as soon as possible, with a general turnaround time of up to 24 hours.