No service/assistance from the billing department

<p>I'm receiving no joy from WebAfrica. They seem to only provide poor service when it comes to sorting out billing issues.<br /><br />Last month my Fiber was activated I was switched over from my ASDL only to have WebAfrica bill me in full for both services. <br /><br />I've got all of my emails and support tickets detailing that they will cancel the DSL with immediate effect as soon as the fiber becomes activated.<br /><br />So today is the 2nd of August and guess what ... money has been deducted from my account for both ADSL and Fiber ....<br /><br />I've been trying to sort this out for the last month with agents looking at the problem acknoleging there is a problem promising to fix it and call me back ... but this never happens. I've spent probably over an hour on the phone eithe waiting for assistance or speaking to enept staff promising things they dont deliver on.<br /><br />I've logged tickets with support without anyone even looking at them. I've send messages on Facebook to them with promises that senior staff would assist .... nothing.<br /><br />Maybe it is time to cut a little fat and move to a competitor.</p>