NO service and constant disconnections

Prior to my line being activated, whatsapp calls were answered. Now it's impossible to get a reply from anyone. Sending an email returns telling you to use whatsapp. Phoning says the wait is 1.5 hours.

Since transferring to webafrica my fibre keeps disconnecting which I never had with my previous provider. And I can't get hold of anyone about it? What is the best thing to do? I'm thinking I must cancel and try another provider - any recommendations?