NO SERVICE AND COMMUNICATION FROM A TELECOMMUNICATIONS COMPANY

I feel as if management at Webafrica have jumped ship. Where are the actual humans? My internet has not worked properly for the last two months and I've logged tickets, sent whatsapp messages and been on hold for hours at a time but no joy. You would have thought by now that someone would have contacted me but no! Tried my luck again today and got through to Sales to a very snotty consultant who then put me through to Support. After holding on for an hour and five minutes I eventually got through to a human. He did all sorts of tests and logged another ticket. Let's see how this pans out. They also blame Telkom each time I contact them, there's always an issue with Telkom but you never get to know what the actual 'issue' is. I'm so done with this company and I've been with them so long, it's real disappointing. They were better when they were a smaller company.