1 reviews | Active since Jul 2011
No service and a poor LTE product quality
I have the Rain LTE package from Webafrica.
Only issue is it seems like the network is terribly congested.
My download speeds are pathetically slow less than 2mbps(On a 50mbps lte line) from 07:00 - 23:30 everyday and afterwards open up to like a 35mbps line from 23:30 - 06:00/07:00
I have logged this issue multiple times. I have called the call center multiple times. Promises of follow ups with IS and call backs. 6 weeks and still nothing. Yet i get charged full price for the service.
Hopefullly this will light a fire their bad service centers. Or at least warn other potential users.
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica