No service

I've been trying to reach Web africa today with no success! My connection is lost and i have to buy data to be able to connect but its not like its anyones problem regardless of me having to pay my as$ off every month for them to decide to not be able to assist me in any way possible. How is it possible that this company does not have telephony CSC they advised i need to reach them.via whatsapp but i get no answer beside the robot.!