1 reviews | Active since May 2017

03 May 2017, 09:13

No Service

<p>I cancelled my DSL, going over to Fibre, Webafrica avertised 3 months free. I was still billed for the DSL, and now they are billing me for the FIBRE!! I opened "tickets " to sort this oput, the tickets were never resolved, they have been deleted, trying to do a Life Chat is impossible, you hang for 5 minutes and then you are disconnected! You can't comment on the service, because there is NONE!</p>

0
Replies (1)
Webafrica
Webafrica's reply03 May 2017, 10:25
Official

Hello ,

Thank you so much for your enquiry.

Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses . Please confirm your customer code/order number so we may get on this with no further delay

Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM

Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Rafeeqah