NO SERVICE
<p>Ordered a new fibre installation middle Feb17. Tried to contact them via online chat and support line to follow up on order. Online chat is busy, tells me to phone support line. No one answers the support line. Sent an e-mail to their support on 1 March, no response. Logged a ticket on their website, no response. Contacted them again middle March, eventually get connected to online chat after 2 days of trying. They tell me an order has been placed for the installation. Contacted them again via online chat on 3rd of April and they promise me feedback within 2 days. No response. Called the support line on the 6th of April, spoke to Shihaan who escalates my query and promises feedback by next morning. Never happened. Contacted online chat today, again told they are escalating my query. I cancelled my order.</p> <p> </p> <p>WHAT A USELESS COMPANY!</p>
Hello ,
Thank you so much for your enquiry.
Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses . Please confirm your customer code/order number so we may get on this with no further delay
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello ,
Thank you so much for your enquiry.
Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses . Please confirm your customer code/order number so we may get on this with no further delay
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
So, contacting you via 4 channels (online chat, support line, support e-mail & a ticket on your website!) was not enough? Now I also have to try Twitter and Facebook??? Why don't I just send you a letter as well??? Or drive to your offices and come stand in a line???
But no thank you, I don't need to discuss this with you as I have cancelled my order.
I come to you offering to pay you for a service, and you can't be bothered! I simply don't see why anyone would want to do business with you.
So, contacting you via 4 channels (online chat, support line, support e-mail & a ticket on your website!) was not enough? Now I also have to try Twitter and Facebook??? Why don't I just send you a letter as well??? Or drive to your offices and come stand in a line???
But no thank you, I don't need to discuss this with you as I have cancelled my order.
I come to you offering to pay you for a service, and you can't be bothered! I simply don't see why anyone would want to do business with you.