No service

Hi

I started a contract with Webafica last year, I then proceeded to cancel my contract. I gave them a 30 day notice.

But now I find out that they are debiting my account for the router in which they said was free for use, I was informed that the router would be collected whem my service was canceled.

Information was purposely miscommunicated to me for their own financial gain.

This is incorrect business practice.

The funny thing is that when you call in, the sales department answers within a minute but the billing department doesnt. I am under the impression that companies intentionally do this, client retention should not be on avoiding clients it should be on customer service.

I have emailed someone by the name of Bithaih Peters and he stated that all amounts have been settled on the 22/08

I have emailed him again 5 days ago and I have still got response.

This level of service is disgusting.

I pray to god that I never get to a point where I feel it alright to treat clients the way your comapny treats other's