AW
Adrian W
1 reviews | Active since Jun 2011
05 Oct 2015, 17:17
NO SERVICE
I app**** for adsl line about two months ago. I have sent countless mails to find out when my line will be installed. Every time when they mail me back they apologize for the inconvenience. Every time it gets escalated to senior manage but nothing happens.I was quick to be billed for the router but no internet service. (which i reversed at the bank) I cannot believe that it can take so long to get my home WiFi set up.
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Replies (1)
Webafrica's replyOfficial
07 Oct 2015, 14:19Hello wevers,
As per our discussion we have taken this up with senior management Telkom.
When we get further information regarding the line installation we will inform you immediately,
We have let you down, but rest assured we will do everything to set the correct expectation again with Web Africa.
Please accept our apologies for the inconvenience which this has caused.
Regards
Mujeeb
Online Team
As per our discussion we have taken this up with senior management Telkom.
When we get further information regarding the line installation we will inform you immediately,
We have let you down, but rest assured we will do everything to set the correct expectation again with Web Africa.
Please accept our apologies for the inconvenience which this has caused.
Regards
Mujeeb
Online Team
Webafrica's reply07 Oct 2015, 14:19
Official
Hello wevers,
As per our discussion we have taken this up with senior management Telkom.
When we get further information regarding the line installation we will inform you immediately,
We have let you down, but rest assured we will do everything to set the correct expectation again with Web Africa.
Please accept our apologies for the inconvenience which this has caused.
Regards
Mujeeb
Online Team
As per our discussion we have taken this up with senior management Telkom.
When we get further information regarding the line installation we will inform you immediately,
We have let you down, but rest assured we will do everything to set the correct expectation again with Web Africa.
Please accept our apologies for the inconvenience which this has caused.
Regards
Mujeeb
Online Team