SS
Stephan S
1 reviews | Active since Sept 2014
13 Aug 2015, 10:58
No Service
I have app**** for ADSL from them about a month ago, and everything was running smoothly up until 6 days ago, when I told them that Telkom was finished with their installation of my telephone line, I was kept waiting longer and longer for them to respond and from Tuesday they haven't rep**** to any of my queries since, all I get is the automated response stating that they will get back to me, and that they respond to queries usually within 2 hours.
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Replies (1)
Webafrica's replyOfficial
23 Aug 2015, 18:17Hello Inf3rn028,
We're really sorry that your installation took so long, but this depends on Telkom's workload. Nevertheless, it's understandable why you're upset.
Our guys were in touch to provide you with an update and it appears that you are up and running at the moment. If issues arises, please drop me a private message on Facebook and I'll assist.
We hope that this matter has been resolved to the level of your satisfaction and we would like to encourage you to update this post to reflect this resolution offered.
Regards,
Mkhululi
Online Team
We're really sorry that your installation took so long, but this depends on Telkom's workload. Nevertheless, it's understandable why you're upset.
Our guys were in touch to provide you with an update and it appears that you are up and running at the moment. If issues arises, please drop me a private message on Facebook and I'll assist.
We hope that this matter has been resolved to the level of your satisfaction and we would like to encourage you to update this post to reflect this resolution offered.
Regards,
Mkhululi
Online Team
Webafrica's reply23 Aug 2015, 18:17
Official
Hello Inf3rn028,
We're really sorry that your installation took so long, but this depends on Telkom's workload. Nevertheless, it's understandable why you're upset.
Our guys were in touch to provide you with an update and it appears that you are up and running at the moment. If issues arises, please drop me a private message on Facebook and I'll assist.
We hope that this matter has been resolved to the level of your satisfaction and we would like to encourage you to update this post to reflect this resolution offered.
Regards,
Mkhululi
Online Team
We're really sorry that your installation took so long, but this depends on Telkom's workload. Nevertheless, it's understandable why you're upset.
Our guys were in touch to provide you with an update and it appears that you are up and running at the moment. If issues arises, please drop me a private message on Facebook and I'll assist.
We hope that this matter has been resolved to the level of your satisfaction and we would like to encourage you to update this post to reflect this resolution offered.
Regards,
Mkhululi
Online Team