No service

Our internet is down for 2 days. I've spent more than 2 hours trying to resolve this issue, being transferred from one person to another. Then I was requested to use my laptop to connect to the router..why must I do your job for you? I was also told the Nokia router we received from Webafrica is not a webafrica router. Seriously??? Where else would we get the router from?? This is unacceptable