No Service

I have relocated. I need my Openserve connection to be moved to my new address. More then a week later I get this response: *Update: Your Fibre installation order is still with Openserve - Fibre.* We are actively monitoring the status of your Fibre order but to date, we are yet to receive confirmation from Openserve - Fibre. We have escalated your installation request to try and speed things up. *Do I need to do anything?* Right now, there is nothing you need to do on your end. We will send a separate communication with an update as soon as we are able to.

I am not able to contact the last mile service provider due to no information for me to provide a reference for the Service Provider to lay the required fiber.