1 reviews | Active since Nov 2017
No response to slow fibre connection
I had fibre installed and was given 10Mbps rate. Not even getting 4. Logged first complaint in August and a few in the last week. No response. On line chat informed me that the chat line is busy and I should phone support line number. Service option does not answer at all. Sales answered both times I selected that option and promised to transfer me to support but connection was cut. Chat line promised to phone me and then connect me to service, that was on Friday. Still waiting for call. Received mail on Sunday stating that they are committed to customer service and there are no issues with their network and the ticket is now closed!
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah