1 reviews | Active since Mar 2014
No response to request for help
<p>Despite publishing a review of the bad service of Webafrica- I still have received absolutely NO feedback 2 days later- on top of waiting 2 weeks for an update Although there was an immediate response on Hellopeter from a Webafrica representative requesting me to email her privately- I received no follow- up after. This issue is not resolved and Webafrica is clearly only concerned about there public image but there service does not live up to their promises</p>
Hi
Thank you for your enquiry.
Once a ticket is sent to the previous email addresses - a ticket number is generated. Please confirm this ticket number so we are able to ensure support with no further delays.
Thank you ,
Rafeeqah
Hi
Thank you for your enquiry.
Once a ticket is sent to the previous email addresses - a ticket number is generated. Please confirm this ticket number so we are able to ensure support with no further delays.
Thank you ,
Rafeeqah
Hi Rafeeqah
I emailed BOTH email addresses and did not receive a reply
Hi Rafeeqah
I emailed BOTH email addresses and did not receive a reply
Just had a chat to the fibre team - they will call at 3pm today sharp - they required information of the installers to provide you with feedback - instructed them to ensure you are informed either way
Just had a chat to the fibre team - they will call at 3pm today sharp - they required information of the installers to provide you with feedback - instructed them to ensure you are informed either way
Hi Rafeeqah
Just some feedback- Stephanie from the senior fiber team did call as you promised at 3pm last Wednesday . However, there does not seem to be a good explanation for why my fiber order is taking so long. She gauranteed that she would phone by close of day Thursday the 13th- this did not happen. I now am sitting on the 19th with no call back from Stephanie and nowhere closer to having my fiber installed MORE THAN 2 MONTHS AFTER ORDERING. Please tell me what explanation Webafrica has for this truly appalling customer service/ delivery on services and lack of accountability. If I could change my star rating to 0 I would.
Hi Rafeeqah
Just some feedback- Stephanie from the senior fiber team did call as you promised at 3pm last Wednesday . However, there does not seem to be a good explanation for why my fiber order is taking so long. She gauranteed that she would phone by close of day Thursday the 13th- this did not happen. I now am sitting on the 19th with no call back from Stephanie and nowhere closer to having my fiber installed MORE THAN 2 MONTHS AFTER ORDERING. Please tell me what explanation Webafrica has for this truly appalling customer service/ delivery on services and lack of accountability. If I could change my star rating to 0 I would.