1 reviews | Active since Aug 2010
No response to my emails since 20 February 2017 but receiving lots of invoices
<p>I am furious with WebAfrica for selling me a speed I have not been getting. If you look at the WebAfrica ticket ********** you will see I asked all the right questions to move to WebAfrica in September 2016 and nowhere was it mentioned that I need to tell Telkom to change the speed. I was under the impression that the speed was set by WebAfrica as I pay WebAfrica for the higher speed.</p> <p> </p> <p>WebAfrica needs to refund me for the charges of the 8Mbps and 4Mbps as I have been on a 2 Mbps all along. It is WebAfrica's duty to explain exactly what their offer includes and excludes as I do not understand the technicalities of receiving internet.</p>
Hello,
Thank you so much for your enquiry.
Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses
Please ensure your order number is also included in your email to us - to ensure no further delay with support for your fibre application
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello,
Thank you so much for your enquiry.
Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses
Please ensure your order number is also included in your email to us - to ensure no further delay with support for your fibre application
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah