1 reviews | Active since Jul 2009
No response on paid services interuptions
Webafrica is paid by myself to manage my Telkom ADSL line. I have been experiencing very slow connection speeds and service interruptions for the past 2 weeks. Webafrica has been contacted several times and the standard feedback is that they will follow up with Telkom. I have resorted to follow up on my own accord with Telkom, as Webafrica has stopped communicating with their paying customer and have not attempted to do trouble shooting from their side. Why pay them to "manage" my ADSL line on my behalf if I have to do the work myself following up with Telkom on THEIR behalf, I think you must start paying me!
The only person at Webafrica who tried something to resolve this, was Mujeeb Brey. But it seems that the ticket is being rotated between agents and the rest of the personnel is not helpful at all and send standard replies on my queries.
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah