No response on Open Ticket

The support at Webafrica has been very disappointing this past week.<br> I was first contacts by Monique de Lillie with regards to setting up a Reseller package.While on the phone with de Lillie we set up a domain for [URL Removed] She signed me up but failed to tell me that the hosting only included 2GB disc space. I cancelled this. After cancelling the reseller package I went online and added Linux Premium Hosting which I have done for all my accounts. That was on 10/2. When I tried to log in to Manage Account I got this error message \No results to display: User or domain not found\". I sent an email back to de Lillie to query on the 10/02 and again on 11/02, no response. By the afternoon of the 11/02 I opened a new ticket with the same query, along with issues I was having adding ad-on domains (which had also never been a problem before, and had also been queried with de Lillie). I was assisted by Elridge Van Zyl who changes one domain to enable add-on. What about the others? He did not respond to my main query of logging in to Sass Nail Spa! I mailed 3 times on 12/02 to ask for help, no response. This is urgent, I need to assistance. Ticket number 337244"