LF
Lorren F

1 reviews | Active since Apr 2013

05 Jun 2018, 18:42

No response, not connect almost 3 weeks later

We ordered / signed up with Webafrica on the 18 May 2018... Till today no response to the calls we make to follow up on when and why is it taking so long to get connected. No1 at the call centre can answer the question, and they keep tellong us they will call us back but no1 bothers..... Its almost 3 weeks already and nothing! I should cancel the account since nothing has happened and go with someone else that wants business.

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Replies (2)
Webafrica
Webafrica's reply06 Jun 2018, 13:30
Official

Hello ,

Sorry to hear you’ve had a bad experience. We will do our best to sort it out.

So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.

Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Webafrica

LF
Lorren F's update15 Jun 2018, 15:10
Reviewer Update
ID: 201029 My ticket number! Vuma came yesterday to connect some fiba line, told me someone else will be coming to finish off the instillation either that afternoon(yesterday) or today! I took the day off from work because no1 showed up yesterday! And yet no1 showed up again today! The service im receiving from webafrica/vuma is disgusting!!! Make sure this **** is solved or else i will cancel everything and go with another service provider!! I want answers!! I really will never recommend you to anyone!