No response from Webafrica to a new client

I recently signed up for WebAfrica to be my ISP after moving to Cape Town following a referral. The signup went reasonably smoothly, and I decided to purchase the immediate activation of my line and order an ADSL modem. I requested more information regarding the delivery of this modem, but received none. I have since sent a few emails and received no reply.<br> <br> I then tried to log a ticket via their website and no-one has since responded. I have also contacted their social media team and they informed me that my ticket has been escalted to a senior person and that I should recieve a response shortly. I have received none to date.<br> <br> This complete lack of communication has prompted me to cancel all my debit orders with them and to look at a different ISP. I dont know how a company with such a good rep could possibly have degenerated so quickly. Oh and their website has been down for the past hour already.