1 reviews | Active since Oct 2010
No response from Web Africa about a promised refund
<p>I switched from Telkom to Web Africa early Decemebre 2016 . I experienced a 2.5 week downtime period shortly afterwards - very badly manged by WA. Anyway to cut a long story short , WA promised to refund me but it took many reminders from me to get thing moving in tat direction . On 14/2/2017 they eventually told me te refund amount and said it would reflect within a few days . Despite numerous reminders from me sinec , absolutely no reponse received.</p> <p> </p> <p>Even when trying to get a response using the WA Live Chat facility , the live chat session just got closed</p> <p> </p> <p>Think twice before signing up with WA , Telkom have even better fibre deals and their service has improved tremendously.</p> <p>And I know that this review will just get the standard response from Rafeeqah at WA that all the other bad reviews have got .</p> <p>I am hoping for , but not expecting , some resolution to this matter</p> <p>And I know that this review will just get the standard response from Rafeeqah at WA that all the other bad reviews have got . Poor show Web Africa , you should be treating your customers better than this .</p>
Hello,
Thank you so much for your enquiry.
Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
Please confirm your customer code in your email - so we may call to help
Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello,
Thank you so much for your enquiry.
Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
Please confirm your customer code in your email - so we may call to help
Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah