ZS
Zane S
1 reviews | Active since Jul 2018
04 May 2026, 13:08
No response at all
I cannot connect to Webafrica at all, I'm not sure what is going on with their service.
Helpful (0)
Replies (9)0
Replies (9)
Webafrica's replyOfficial
04 May 2026, 13:15Hi Zane, we understand your frustration in not being able to get through to us, especially when you need assistance. That’s not the experience we want you to have.
To help you quicker, please ensure you’re reaching out via our WhatsApp support or live chat during operating hours, as these are the fastest ways to get connected to an agent. If you’re still unable to get through, please try again shortly as queue volumes can sometimes affect response times.
We appreciate your patience and we’re here to help resolve your query as soon as we’re connected with you.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Webafrica's reply04 May 2026, 13:15
Official
Hi Zane, we understand your frustration in not being able to get through to us, especially when you need assistance. That’s not the experience we want you to have.
To help you quicker, please ensure you’re reaching out via our WhatsApp support or live chat during operating hours, as these are the fastest ways to get connected to an agent. If you’re still unable to get through, please try again shortly as queue volumes can sometimes affect response times.
We appreciate your patience and we’re here to help resolve your query as soon as we’re connected with you.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
ZS
Zane S's updateReviewer Update
04 May 2026, 13:21Nice response, like I said, NO RESPONSE!!
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Zane S's update04 May 2026, 13:21
Reviewer Update
Nice response, like I said, NO RESPONSE!!
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Zane S's updateReviewer Update
04 May 2026, 13:24What is the Webafrica whatsapp number please?
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Zane S's update04 May 2026, 13:24
Reviewer Update
What is the Webafrica whatsapp number please?
Webafrica's replyOfficial
04 May 2026, 15:35Hello Zane
Please see below the WhatsApp support contact details:
Please see below the WhatsApp support contact details:
LIVE CHAT SUPPORT HOURS:
Monday - Friday: 7:30 am - 8 pm
Saturday, Sunday & Public Holidays: 8 am - 6 pm
CONTACT NUMBERS
South Africa
*** (WhatsApp only)
Or click on the following link: https://api.whatsapp.com/send?phone=***&text=Hi%20-%20Please%20can%20you%20assist%20me%3F&source=&data=/
Please feel free to send us a private message with your query and profile details for any further discussion or support.
Warm regards,
Webafrica Crew
*** (WhatsApp only)
Or click on the following link: https://api.whatsapp.com/send?phone=***&text=Hi%20-%20Please%20can%20you%20assist%20me%3F&source=&data=/
Please feel free to send us a private message with your query and profile details for any further discussion or support.
Warm regards,
Webafrica Crew
Webafrica's reply04 May 2026, 15:35
Official
Hello Zane
Please see below the WhatsApp support contact details:
Please see below the WhatsApp support contact details:
LIVE CHAT SUPPORT HOURS:
Monday - Friday: 7:30 am - 8 pm
Saturday, Sunday & Public Holidays: 8 am - 6 pm
CONTACT NUMBERS
South Africa
*** (WhatsApp only)
Or click on the following link: https://api.whatsapp.com/send?phone=***&text=Hi%20-%20Please%20can%20you%20assist%20me%3F&source=&data=/
Please feel free to send us a private message with your query and profile details for any further discussion or support.
Warm regards,
Webafrica Crew
*** (WhatsApp only)
Or click on the following link: https://api.whatsapp.com/send?phone=***&text=Hi%20-%20Please%20can%20you%20assist%20me%3F&source=&data=/
Please feel free to send us a private message with your query and profile details for any further discussion or support.
Warm regards,
Webafrica Crew
ZS
Zane S's updateReviewer Update
04 May 2026, 15:51Hi, I have tried to connect on Whatsapp, but don't receive any OTP to continue with an agent
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Zane S's update04 May 2026, 15:51
Reviewer Update
Hi, I have tried to connect on Whatsapp, but don't receive any OTP to continue with an agent
Webafrica's replyOfficial
04 May 2026, 16:41 Hello Zane
We are here for you. Please share your query and profile details via private message so we may further assist you directly.
Warm regards,
Webafrica Crew
We are here for you. Please share your query and profile details via private message so we may further assist you directly.
Warm regards,
Webafrica Crew
Webafrica's reply04 May 2026, 16:41
Official
Hello Zane
We are here for you. Please share your query and profile details via private message so we may further assist you directly.
Warm regards,
Webafrica Crew
We are here for you. Please share your query and profile details via private message so we may further assist you directly.
Warm regards,
Webafrica Crew
Webafrica's replyOfficial
04 May 2026, 16:46Hi Zane,
Thank you for reaching out. Please note that if the OTP verification fails, the system will initially send you back to the main menu. However, when you select the option to chat to an agent again, the system should then allow you through and place you directly in the queue to be assisted, even if the OTP was not received previously. This is expected system behaviour and should enable you to continue without being blocked.
If you continue to experience challenges, please reach out to us via Hello Peter, and we’ll gladly assist further.
Warm regards,
Webafrica Crew
Thank you for reaching out. Please note that if the OTP verification fails, the system will initially send you back to the main menu. However, when you select the option to chat to an agent again, the system should then allow you through and place you directly in the queue to be assisted, even if the OTP was not received previously. This is expected system behaviour and should enable you to continue without being blocked.
If you continue to experience challenges, please reach out to us via Hello Peter, and we’ll gladly assist further.
Warm regards,
Webafrica Crew
Webafrica's reply04 May 2026, 16:46
Official
Hi Zane,
Thank you for reaching out. Please note that if the OTP verification fails, the system will initially send you back to the main menu. However, when you select the option to chat to an agent again, the system should then allow you through and place you directly in the queue to be assisted, even if the OTP was not received previously. This is expected system behaviour and should enable you to continue without being blocked.
If you continue to experience challenges, please reach out to us via Hello Peter, and we’ll gladly assist further.
Warm regards,
Webafrica Crew
Thank you for reaching out. Please note that if the OTP verification fails, the system will initially send you back to the main menu. However, when you select the option to chat to an agent again, the system should then allow you through and place you directly in the queue to be assisted, even if the OTP was not received previously. This is expected system behaviour and should enable you to continue without being blocked.
If you continue to experience challenges, please reach out to us via Hello Peter, and we’ll gladly assist further.
Warm regards,
Webafrica Crew
ZS
Zane S's updateReviewer Update
04 May 2026, 17:08Thank you for your assistance, i did managed to get help on Watsapp.
ZS
Zane S's update04 May 2026, 17:08
Reviewer Update
Thank you for your assistance, i did managed to get help on Watsapp.
Webafrica's replyOfficial
05 May 2026, 09:46Hi Zane, we’re glad to hear you were able to get the help you needed via WhatsApp and that your query was resolved. Having quick and accessible support channels makes things a lot easier, so it’s good to know that worked well for you.
If you need any further assistance going forward, we’re here and happy to help.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply05 May 2026, 09:46
Official
Hi Zane, we’re glad to hear you were able to get the help you needed via WhatsApp and that your query was resolved. Having quick and accessible support channels makes things a lot easier, so it’s good to know that worked well for you.
If you need any further assistance going forward, we’re here and happy to help.
Warm regards,
Webafrica Crew
Webafrica Crew