No response after two days

I submitted a ticket to Webafrica for a call centre agent to phone me back this morning regarding problems with the website builder that I purchased. In addition, I phoned three times during the day with no answer from their web hosting department. I also submitted an online query which has not been attended to as of yet.<br> <br> The last time I phoned their call center, I waited for ten minutes. After the first 5 minutes had passed, I was given the option of leaving my number in order for someone to call me back within the next two hours. After five more minutes, I decided to take this option, and left my number. This was at 15:50; it is now the next day and I still haven't received any feedback.<br> <br> So far, their staff have been very prompt, friendly and supportive when it came to on-selling their products; I expect the same level of service when support is needed.<br>