ZS
Zee S
1 reviews | Active since Mar 2012
17 Nov 2015, 10:01
No Response
I've always been rating Web Africa 10 out 10 when receiving surveys. I'll rate you negative 10.<br> <br> Extremely poor customer support with no communication . <br> <br> Day 5 and counting with no positive feedback from support team. <br> <br> I've sent 3 emails as follow ups- as well as screen shots of exact issue. Consultant said call will be logged with Telkom to further investigate { I've received no communication to date } . I called Telkom since Web Africa is relaxed about the issue. Telkom confirmed issue not on their side.<br> <br> I'm paying for a service that doesn't work.<br> <br>
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Webafrica's replyOfficial
18 Nov 2015, 11:59Hello Zeeshan Saiyed,
Thank you for expressing your concern about our service.
As per our telephonic conversation, we are attending your outstanding line issue and putting as much pressure on Telkom as possible.
We will be in communication with you via your open ticket with further feedback.
Regards,
Mujeeb
Online Team
Thank you for expressing your concern about our service.
As per our telephonic conversation, we are attending your outstanding line issue and putting as much pressure on Telkom as possible.
We will be in communication with you via your open ticket with further feedback.
Regards,
Mujeeb
Online Team
Webafrica's reply18 Nov 2015, 11:59
Official
Hello Zeeshan Saiyed,
Thank you for expressing your concern about our service.
As per our telephonic conversation, we are attending your outstanding line issue and putting as much pressure on Telkom as possible.
We will be in communication with you via your open ticket with further feedback.
Regards,
Mujeeb
Online Team
Thank you for expressing your concern about our service.
As per our telephonic conversation, we are attending your outstanding line issue and putting as much pressure on Telkom as possible.
We will be in communication with you via your open ticket with further feedback.
Regards,
Mujeeb
Online Team