JG
Jarod G
1 reviews | Active since Oct 2019
01 Apr 2026, 09:12
NO REPSONSE YET AGAIN
Good day
Yet another awful experience from Webafrica - yet again. My query is still on going and I am failing to understand why is it that 8 people that I have chatted to yesterday could not assist me. We have moved to our new place and hoping to connect to our wifi and to our surprise we could not connect. We have done everything and we have followed the process. I have no idea whats up here. We have given them all the information...they asked for photos...i cant understand why it that they cannot perform simple instruction.
Still no response over something that is so urgent. A company that messed with our wifi…..have not refunded us as yet. Moved to a new place – assisted with all the documentation……they asked for pictures of the router and the box……and still nothing. Yesterday I have spoken to 8 agents on the whatsapp chat group……each and every one asking the same thing. Customer Reviews have not come back to us on the refund yet they asked us for all the documentation etc. This service is really getting pathetic.
I send emails upon emails and no one responds. No one responds. whats is the purpose of the ticket number. 8 people could not assist with my query yesterday..... And again they still did not refund me as they have promised on their email
Helpful (0)
Replies (8)0
Replies (8)JG
Jarod G's updateReviewer Update
01 Apr 2026, 10:52 Good Day Please note that we are trying to get our Wifi connected as we have moved to a new place and we have done all the processes a while back. We have submitted everything that they wanted and they are still unable to help. Web Africa cut us of twice from the wifi which was their mistake. We speak to people on the whatsapp group who cannot understand or assist. Yesterday alone I chatted to 8 different people the whole day and not one person assisted us. We kept on having to go thru the same process each time. Now again I am chatting to someone on whatsapp and they say they are unable to help. We have been thru the mill and back and no one wants to help – we have been without wifi for almost half the month of March and they still billing us the full amount and we are for a refund on the data that we were purchasing and still nothing as yet. Can someone please turn on the wifi……
JG
Jarod G's update01 Apr 2026, 10:52
Reviewer Update
Good Day Please note that we are trying to get our Wifi connected as we have moved to a new place and we have done all the processes a while back. We have submitted everything that they wanted and they are still unable to help. Web Africa cut us of twice from the wifi which was their mistake. We speak to people on the whatsapp group who cannot understand or assist. Yesterday alone I chatted to 8 different people the whole day and not one person assisted us. We kept on having to go thru the same process each time. Now again I am chatting to someone on whatsapp and they say they are unable to help. We have been thru the mill and back and no one wants to help – we have been without wifi for almost half the month of March and they still billing us the full amount and we are for a refund on the data that we were purchasing and still nothing as yet. Can someone please turn on the wifi……
Webafrica's replyOfficial
01 Apr 2026, 12:11Hi Jarod, we completely understand how frustrating and stressful this situation must be, especially after providing all the documentation, following all processes, and still being unable to connect your WiFi at your new place. Having multiple agents ask for the same information without resolution, and not receiving the refund you were promised, understandably adds to your frustration. At this time, we are unable to locate your account with the details provided. To assist you further and resolve this as quickly as possible, please send us a direct message with your account number or registered email address so we can verify your account and review the outstanding refund and connection issue. We appreciate your patience and persistence in bringing this to our attention, and we’re ready to assist you directly once we have the correct account information. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply01 Apr 2026, 12:11
Official
Hi Jarod, we completely understand how frustrating and stressful this situation must be, especially after providing all the documentation, following all processes, and still being unable to connect your WiFi at your new place. Having multiple agents ask for the same information without resolution, and not receiving the refund you were promised, understandably adds to your frustration. At this time, we are unable to locate your account with the details provided. To assist you further and resolve this as quickly as possible, please send us a direct message with your account number or registered email address so we can verify your account and review the outstanding refund and connection issue. We appreciate your patience and persistence in bringing this to our attention, and we’re ready to assist you directly once we have the correct account information. Warm regards,
Webafrica Crew
Webafrica Crew
JG
Jarod G's updateReviewer Update
01 Apr 2026, 12:54email has been sent to the below address
'Webafrica Fibre Order Team' <***>; 'SM-WA-Customer-Reviews' <***>; 'Sean Nourse' <***>;
we have done this 100 times
'Webafrica Fibre Order Team' <***>; 'SM-WA-Customer-Reviews' <***>; 'Sean Nourse' <***>;
we have done this 100 times
JG
Jarod G's update01 Apr 2026, 12:54
Reviewer Update
email has been sent to the below address
'Webafrica Fibre Order Team' <***>; 'SM-WA-Customer-Reviews' <***>; 'Sean Nourse' <***>;
we have done this 100 times
'Webafrica Fibre Order Team' <***>; 'SM-WA-Customer-Reviews' <***>; 'Sean Nourse' <***>;
we have done this 100 times
JG
Jarod G's updateReviewer Update
01 Apr 2026, 12:55i need the wifi on and working today urgently.....we cannot go on like this and this a new month and the problem still persists
JG
Jarod G's update01 Apr 2026, 12:55
Reviewer Update
i need the wifi on and working today urgently.....we cannot go on like this and this a new month and the problem still persists
JG
Jarod G's updateReviewer Update
01 Apr 2026, 12:56People are reading my emails and ignoring it - i get read receipts on my side
JG
Jarod G's update01 Apr 2026, 12:56
Reviewer Update
People are reading my emails and ignoring it - i get read receipts on my side
Webafrica's replyOfficial
01 Apr 2026, 13:38Hi Jarod, we completely understand how frustrating this must be, especially when you can see your emails are being read but not receiving a response. That lack of feedback can feel very discouraging. We’ve located the account, and feedback has been sent directly to the account holder via email. We appreciate you bringing this to our attention and are here to assist if anything further is needed. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply01 Apr 2026, 13:38
Official
Hi Jarod, we completely understand how frustrating this must be, especially when you can see your emails are being read but not receiving a response. That lack of feedback can feel very discouraging. We’ve located the account, and feedback has been sent directly to the account holder via email. We appreciate you bringing this to our attention and are here to assist if anything further is needed. Warm regards,
Webafrica Crew
Webafrica Crew
JG
Jarod G's updateReviewer Update
01 Apr 2026, 13:55He has given you guys everything - two weeks it was a back and forth - how pathetic can this service get - i previously asked to be refunded and nothing transpired.
You guys are not prioritizing this query - You are not making it your priority - what url are doing is just forwarding emails and think your work is done. Nobody is sitting on feedback - no phones calls made. No one is calling the customer. No one is providing a turn around time.Treat this as high priority after all the damages that you guys have done
You guys are not prioritizing this query - You are not making it your priority - what url are doing is just forwarding emails and think your work is done. Nobody is sitting on feedback - no phones calls made. No one is calling the customer. No one is providing a turn around time.Treat this as high priority after all the damages that you guys have done
JG
Jarod G's update01 Apr 2026, 13:55
Reviewer Update
He has given you guys everything - two weeks it was a back and forth - how pathetic can this service get - i previously asked to be refunded and nothing transpired.
You guys are not prioritizing this query - You are not making it your priority - what url are doing is just forwarding emails and think your work is done. Nobody is sitting on feedback - no phones calls made. No one is calling the customer. No one is providing a turn around time.Treat this as high priority after all the damages that you guys have done
You guys are not prioritizing this query - You are not making it your priority - what url are doing is just forwarding emails and think your work is done. Nobody is sitting on feedback - no phones calls made. No one is calling the customer. No one is providing a turn around time.Treat this as high priority after all the damages that you guys have done
Webafrica's replyOfficial
01 Apr 2026, 14:04Hi Jarod, we completely understand how upsetting this situation has been, the repeated back-and-forth and lack of timely updates is far from the service you should expect. Please be assured that your case has been forwarded to our Order Fulfilment Team, who will be in touch with the account holder directly to provide the latest updates and ensure the matter is being addressed properly. We appreciate your patience while this is being reviewed and are committed to keeping a close eye on progress so that your concerns are resolved as efficiently as possible. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply01 Apr 2026, 14:04
Official
Hi Jarod, we completely understand how upsetting this situation has been, the repeated back-and-forth and lack of timely updates is far from the service you should expect. Please be assured that your case has been forwarded to our Order Fulfilment Team, who will be in touch with the account holder directly to provide the latest updates and ensure the matter is being addressed properly. We appreciate your patience while this is being reviewed and are committed to keeping a close eye on progress so that your concerns are resolved as efficiently as possible. Warm regards,
Webafrica Crew
Webafrica Crew