No refunds!!!

I've had my Fiber for just over a week. Its very intermittent and i have chatted to their technical support team 5 times now. Even though they have been as helpful as they possibly can, i am unhappy with the product and the quality of the internet. I have also been told that there isn't a possibility for a refund and that i will be penalized if i cancel. So the only way forward is that i have to log faults every day or two forever and ever, because there is no way for me to get my refund to find a new isp to provide me a better internet connection. I have an online radio show and its so embarrassing when my connection bombs out in the middel of the show. I am so frustrated i could cry.