MK
Maryke K
1 reviews | Active since Feb 2013
05 Mar 2015, 20:02
No refund when cancelling in the 30 day period
So we experienced horrible service and horrible speeds from web africa so we decided to cancel. There was no refund as they state in their month to month contract and we have asked about it in an existing ticket as well as made a new ticket about it. The topic is completely avoided and I would like my money back for something that didn't work.
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Replies (1)
Webafrica's replyOfficial
13 Mar 2015, 17:31Hello Ykie,
It's sad to see you go and especially leaving us on a bad note. We're sorry to hear our package didn't meet your expectations.
Our ADSL guys have been in touch with you telephonically and via the ticket system to resolve your issue. Due to the high usage on the account a credit can't be passed. But your account has been cancelled as requested.
We wish you all the best with your new ISP and we hope that you are happy with this resolution offered. If you are, we would like to encourage you to update this post to reflect the resolution offered.
Regards
Mkhululi
Online Team
It's sad to see you go and especially leaving us on a bad note. We're sorry to hear our package didn't meet your expectations.
Our ADSL guys have been in touch with you telephonically and via the ticket system to resolve your issue. Due to the high usage on the account a credit can't be passed. But your account has been cancelled as requested.
We wish you all the best with your new ISP and we hope that you are happy with this resolution offered. If you are, we would like to encourage you to update this post to reflect the resolution offered.
Regards
Mkhululi
Online Team
Webafrica's reply13 Mar 2015, 17:31
Official
Hello Ykie,
It's sad to see you go and especially leaving us on a bad note. We're sorry to hear our package didn't meet your expectations.
Our ADSL guys have been in touch with you telephonically and via the ticket system to resolve your issue. Due to the high usage on the account a credit can't be passed. But your account has been cancelled as requested.
We wish you all the best with your new ISP and we hope that you are happy with this resolution offered. If you are, we would like to encourage you to update this post to reflect the resolution offered.
Regards
Mkhululi
Online Team
It's sad to see you go and especially leaving us on a bad note. We're sorry to hear our package didn't meet your expectations.
Our ADSL guys have been in touch with you telephonically and via the ticket system to resolve your issue. Due to the high usage on the account a credit can't be passed. But your account has been cancelled as requested.
We wish you all the best with your new ISP and we hope that you are happy with this resolution offered. If you are, we would like to encourage you to update this post to reflect the resolution offered.
Regards
Mkhululi
Online Team