KR
Kurt R
1 reviews | Active since Sept 2026
10 Sept 2026, 05:53
No refund! Waiting for 10 days for a refund while they said it will take 2-3 days.
I am following up regarding the unauthorised amount that was debited from my account.
I made contact with Webafrica last Monday, and I was advised that the refund/payment would take approximately 2–3 working days to process. It has now been more than eight working days, and I still have not received my money.
I need to understand how much longer this is going to take. The money was deducted from my account without my permission or prior knowledge, and it was not an amount I had budgeted for.
When can I realistically expect the money to be transferred back into my account?.
I am being completely serious when I say that if this payment is not resolved by the end of this week, I will be contacting you to cancel my policy. I expect this matter to be treated as urgent and resolved without any further unnecessary delays.
I look forward to receiving feeback and confirmation of when my money will be returned.
Kind regards,
Mr. Rabie
Kurt
Helpful (0)
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Replies (2)KR
Kurt R's updateReviewer Update
10 Sept 2026, 06:03Dear Webafrica Support Team,
I would like to formally raise a complaint regarding the lack of communication and customer support I have received regarding the issue with my account.
I have sent multiple emails and followed up regarding this matter, yet no one has responded or provided me with any meaningful assistance. The issue occurred on your side, but I now find myself having to continuously follow up and try to resolve a problem that I did not cause.
I have also attempted to make contact through your chat service, but I have been unable to get assistance there either. At this point, it feels as though there is simply no way to get hold of anyone who can actually assist with the problem.
This is extremely frustrating and unacceptable. We pay for a service from Webafrica and, when something goes wrong, we expect to be able to contact someone and receive proper assistance. Instead, I am being left without answers while trying to resolve an issue that should have been addressed by your team.
I would like to know why no one is responding to my emails and why it is so difficult to get assistance from your support team. I also require a clear update on what is being done to resolve this matter and when I can expect it to be resolved.
Please treat this as a formal complaint and escalate it to someone who can assist me as soon as possible.
I look forward to receiving a response.
Kind regards,
Kurt
Kurt
KR
Kurt R's update10 Sept 2026, 06:03
Reviewer Update
Dear Webafrica Support Team,
I would like to formally raise a complaint regarding the lack of communication and customer support I have received regarding the issue with my account.
I have sent multiple emails and followed up regarding this matter, yet no one has responded or provided me with any meaningful assistance. The issue occurred on your side, but I now find myself having to continuously follow up and try to resolve a problem that I did not cause.
I have also attempted to make contact through your chat service, but I have been unable to get assistance there either. At this point, it feels as though there is simply no way to get hold of anyone who can actually assist with the problem.
This is extremely frustrating and unacceptable. We pay for a service from Webafrica and, when something goes wrong, we expect to be able to contact someone and receive proper assistance. Instead, I am being left without answers while trying to resolve an issue that should have been addressed by your team.
I would like to know why no one is responding to my emails and why it is so difficult to get assistance from your support team. I also require a clear update on what is being done to resolve this matter and when I can expect it to be resolved.
Please treat this as a formal complaint and escalate it to someone who can assist me as soon as possible.
I look forward to receiving a response.
Kind regards,
Kurt
Kurt
Webafrica's replyOfficial
10 Sept 2026, 09:07Hi Kurt,
We understand how frustrating and stressful this situation must have been, particularly after noticing an unexpected debit, being advised that a refund was in progress, and then having to repeatedly follow up without receiving the clarity you were looking for. We can appreciate the concern this would cause, especially when the funds were not budgeted for and you were relying on regular updates regarding the matter. Having reviewed your account, we can see that the refund approval process has now been completed and that the refund was issued this morning. This is reflected on your Webafrica account statements, confirming that the payment has been processed from our side.
We understand how frustrating and stressful this situation must have been, particularly after noticing an unexpected debit, being advised that a refund was in progress, and then having to repeatedly follow up without receiving the clarity you were looking for. We can appreciate the concern this would cause, especially when the funds were not budgeted for and you were relying on regular updates regarding the matter. Having reviewed your account, we can see that the refund approval process has now been completed and that the refund was issued this morning. This is reflected on your Webafrica account statements, confirming that the payment has been processed from our side.
As the refund has now been released, the funds should reflect in your bank account within the next 3 to 5 working days, depending on your banking institution's processing times.
We understand that the communication and overall experience have not met your expectations, and your feedback regarding the support and updates received will be shared with our Service Quality Team for review and improvement. We take all customer feedback seriously and remain committed to providing the level of service and support our customers expect from Webafrica.
Should you require any additional assistance, please feel free to reach out to us here on Hello Peter, and we'll gladly assist.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply10 Sept 2026, 09:07
Official
Hi Kurt,
We understand how frustrating and stressful this situation must have been, particularly after noticing an unexpected debit, being advised that a refund was in progress, and then having to repeatedly follow up without receiving the clarity you were looking for. We can appreciate the concern this would cause, especially when the funds were not budgeted for and you were relying on regular updates regarding the matter. Having reviewed your account, we can see that the refund approval process has now been completed and that the refund was issued this morning. This is reflected on your Webafrica account statements, confirming that the payment has been processed from our side.
We understand how frustrating and stressful this situation must have been, particularly after noticing an unexpected debit, being advised that a refund was in progress, and then having to repeatedly follow up without receiving the clarity you were looking for. We can appreciate the concern this would cause, especially when the funds were not budgeted for and you were relying on regular updates regarding the matter. Having reviewed your account, we can see that the refund approval process has now been completed and that the refund was issued this morning. This is reflected on your Webafrica account statements, confirming that the payment has been processed from our side.
As the refund has now been released, the funds should reflect in your bank account within the next 3 to 5 working days, depending on your banking institution's processing times.
We understand that the communication and overall experience have not met your expectations, and your feedback regarding the support and updates received will be shared with our Service Quality Team for review and improvement. We take all customer feedback seriously and remain committed to providing the level of service and support our customers expect from Webafrica.
Should you require any additional assistance, please feel free to reach out to us here on Hello Peter, and we'll gladly assist.
Warm regards,
Webafrica Crew
Webafrica Crew