NO REFUND RECEIVED

Hi Anette, we understand your frustration, especially if you’ve been receiving the same feedback since January without seeing clear progress. That kind of ongoing delay is understandably disappointing. We are currently following up again on your case to get a clear and updated status from the relevant team so you’re not left with repeated generic responses. The goal here is to establish exactly where things stand and what is still pending so we can move it forward properly. We will share feedback with you as soon as we receive an update. Warm regards,
 Webafrica Crew 

Hi Anette, we hear your frustration, especially as another week has passed without the refund being reflected or the feedback you were expecting. We understand how disappointing it is when you’ve been told to wait for an update and that update still hasn’t come through. Your query has been escalated to management level for review, and it is currently with the relevant team awaiting a final decision on the outcome. This stage involves a full assessment before any resolution or refund instruction can be confirmed. We know the delay has been frustrating, and the lack of timely feedback has not met your expectations. The matter remains active and under review, and we are awaiting the final outcome to be communicated. Warm regards,
 Webafrica Crew 

Hi Annette, we hear how strongly you feel about this, especially given the length of time involved and the fact that you believe the service was already cancelled with supporting proof. We also understand your concern around being billed for what you consider an inactive or duplicated service at the same address.This matter has been escalated to our Complaints Team, and they are currently reviewing the full account history, including the cancellation records, billing activity, and the proof you’ve provided. The purpose of this review is to establish exactly what occurred and ensure it is addressed correctly.The team will come back to you with formal feedback once their investigation has been completed and the account has been fully assessed.Warm regards,
Webafrica Crew 

 Hi Annette, We hear your concern, especially given the timeframe you’ve mentioned and the need for clarity on the outcome of this matter. We also understand that you’re looking for a clear resolution without further delay. We have requested our Complaints Team to provide feedback on the full account review, including the cancellation and billing history that is currently under assessment. They are working through the details and will respond once their review has been completed. We appreciate your patience while this process is being finalised and the necessary checks are completed. Warm regards,
 Webafrica Crew