No refund paid by WebAfrica and still no connection

Since we've not been connected by WebAfrica since we raised our issue with them, they have since refused to pay us the money we paid for the service. One of Metro fibre technical came and collected our router saying they do not cover our area anymore. The technician also told me husband to reach out to wayawaya whom Metrofibre has sold the line to. Mind you nothing was communicated to us by WebAfrica. We have now been disconnected by this service provider with no explanation and our money has still not been paid back. The atrocious series have received so far from this service provider is beyond disgusting. How do you arrange with your partners to discontinue services of people in Tembisa without telling them. Just like our government, WebAfrica are ****s and I hope they lose all their customers because of such incompetence!!!!!!!!!!!