No refund issued

It's been a year now that I still haven't received my refund on a an installation that never took place, everytime I have tried to make contact with the necessary parties I was unsuccessful, I am still waiting for my promised refund since last year March 2025.

"Good afternoon,

We tried contacting you however your line goes to direct voicemail. I was contacting to find out if you were informed that our maintenance technicians went on site and advised that they couldn’t resolve the issue on site, and they advise we will need to cancel the line as there's no way to accommodate the installation as there's thick concrete and there are no more spares at the street. You will need to contact your ISP for a refund.

Thank you.

Siya M"

I have communicated this to webafrica and this matter has still not been resolved up to date.