No refund for no service

I have been with WebAfrica for almost two years, we’ve had our ups and downs but issues were always resolved.

November 28th I reported that my WiFi was down and that was resolved. Nine days later I had to chat to them about the same issue, which was not resolved up until today. January the 8th I requested for a cancellation as I need the WiFi for mine and child’s school work of which I was informed that in Feb it will be cancelled. I then asked what about the two months fee that I would have paid without service. I was informed that it will be reversed. Three consultants told me that, and that I will need to inform them about the refund. Fast forward to the 1st Feb I request my refund of which I was told in an attitude that I will not be getting my money back as my contract with them was cancelled and was told that those consultants **** to me 😳.

Tell me how does one let R800 go just like that in this economy 🥲.

WebAfrica I want my money back