lS
lerato S
1 reviews | Active since Nov 2016
26 May 2026, 14:13
No Refund
I have asked for refund, on the 06 May and the agents said it will take 7-15 working days and I'm still waiting for my refund can anyone please updated me what's happening My name is lerato, my email is ***
Helpful (0)
Replies (4)0
Replies (4)
Webafrica's replyOfficial
26 May 2026, 14:44Profile ref# KXJ95
Hi Lerato, thanks so much for sharing your details with us. We completely get how frustrating this wait must feel, especially after the timeframe you were given.We have already escalated your refund request with our Finance team, who work closely with Vumatel on all Vuma Reach refunds. They are actively following up on your specific case and pushing for feedback as a priority.You are absolutely on our radar, and as soon as we receive an update, we will make sure it reaches you without delay. If there is anything further needed from your side in the meantime, we will let you know right away.We appreciate your patience, and we are committed to seeing this through for you.
Warm regards,
Webafrica Crew
Hi Lerato, thanks so much for sharing your details with us. We completely get how frustrating this wait must feel, especially after the timeframe you were given.We have already escalated your refund request with our Finance team, who work closely with Vumatel on all Vuma Reach refunds. They are actively following up on your specific case and pushing for feedback as a priority.You are absolutely on our radar, and as soon as we receive an update, we will make sure it reaches you without delay. If there is anything further needed from your side in the meantime, we will let you know right away.We appreciate your patience, and we are committed to seeing this through for you.
Warm regards,
Webafrica Crew
Webafrica's reply26 May 2026, 14:44
Official
Profile ref# KXJ95
Hi Lerato, thanks so much for sharing your details with us. We completely get how frustrating this wait must feel, especially after the timeframe you were given.We have already escalated your refund request with our Finance team, who work closely with Vumatel on all Vuma Reach refunds. They are actively following up on your specific case and pushing for feedback as a priority.You are absolutely on our radar, and as soon as we receive an update, we will make sure it reaches you without delay. If there is anything further needed from your side in the meantime, we will let you know right away.We appreciate your patience, and we are committed to seeing this through for you.
Warm regards,
Webafrica Crew
Hi Lerato, thanks so much for sharing your details with us. We completely get how frustrating this wait must feel, especially after the timeframe you were given.We have already escalated your refund request with our Finance team, who work closely with Vumatel on all Vuma Reach refunds. They are actively following up on your specific case and pushing for feedback as a priority.You are absolutely on our radar, and as soon as we receive an update, we will make sure it reaches you without delay. If there is anything further needed from your side in the meantime, we will let you know right away.We appreciate your patience, and we are committed to seeing this through for you.
Warm regards,
Webafrica Crew
lS
lerato S's updateReviewer Update
28 May 2026, 13:12 Good day
I've already waited for 5 - 15 working days
Now I need my refund immediately
I'm just tired of waiting and waiting and waiting
I need my refund as In today or tomorrow must show
I can't wait again for further extended days
Regards
I've already waited for 5 - 15 working days
Now I need my refund immediately
I'm just tired of waiting and waiting and waiting
I need my refund as In today or tomorrow must show
I can't wait again for further extended days
Regards
lS
lerato S's update28 May 2026, 13:12
Reviewer Update
Good day
I've already waited for 5 - 15 working days
Now I need my refund immediately
I'm just tired of waiting and waiting and waiting
I need my refund as In today or tomorrow must show
I can't wait again for further extended days
Regards
I've already waited for 5 - 15 working days
Now I need my refund immediately
I'm just tired of waiting and waiting and waiting
I need my refund as In today or tomorrow must show
I can't wait again for further extended days
Regards
lS
lerato S's updateReviewer Update
28 May 2026, 13:12 Good day
I've already waited for 5 - 15 working days
Now I need my refund immediately
I'm just tired of waiting and waiting and waiting
I need my refund as In today or tomorrow must show
I can't wait again for further extended days
Regards
I've already waited for 5 - 15 working days
Now I need my refund immediately
I'm just tired of waiting and waiting and waiting
I need my refund as In today or tomorrow must show
I can't wait again for further extended days
Regards
lS
lerato S's update28 May 2026, 13:12
Reviewer Update
Good day
I've already waited for 5 - 15 working days
Now I need my refund immediately
I'm just tired of waiting and waiting and waiting
I need my refund as In today or tomorrow must show
I can't wait again for further extended days
Regards
I've already waited for 5 - 15 working days
Now I need my refund immediately
I'm just tired of waiting and waiting and waiting
I need my refund as In today or tomorrow must show
I can't wait again for further extended days
Regards
Webafrica's replyOfficial
28 May 2026, 13:39 Hi Lerato, We completely understand your frustration, especially after already waiting through the advised timeframe and still not having received your refund. We hear your urgency and understand why you are no longer willing to accept further delays. A follow-up has now been submitted again regarding your refund , with the request for urgent feedback and prioritisation from the fincance team. Your concerns and the extended waiting period have been clearly communicated as part of the escalation. As soon as an update or outcome is received from the team handling the refund process, it will be communicated to you without delay. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply28 May 2026, 13:39
Official
Hi Lerato, We completely understand your frustration, especially after already waiting through the advised timeframe and still not having received your refund. We hear your urgency and understand why you are no longer willing to accept further delays. A follow-up has now been submitted again regarding your refund , with the request for urgent feedback and prioritisation from the fincance team. Your concerns and the extended waiting period have been clearly communicated as part of the escalation. As soon as an update or outcome is received from the team handling the refund process, it will be communicated to you without delay. Warm regards,
Webafrica Crew
Webafrica Crew