HH
Harrison H
1 reviews | Active since Dec 2025
08 Mar 2026, 21:51
No refund
I have ordered fibre, on their site it said available in my location. Then when technician arrives they said it's not available here. Then I asked for a refund they said they will give but it's been over a month and they have been ignoring me since then no refund.
Helpful (0)
Replies (2)0
Replies (2)
Webafrica's replyOfficial
09 Mar 2026, 10:49Hello Harrison. Thank you for bringing this to our attention. We completely understand how frustrating it must be to order fibre expecting it to be available, only to be told otherwise, and then to experience delays in receiving your refund. We have logged your R249 refund request, and it has been added to the refund payout list. Please note that there is a standard 3–5 business day timeframe for refunds to reflect from the date they are added to the list. We appreciate your patience while the refund is processed and will ensure it is handled as quickly as possible. Thank you for allowing us to resolve this for you. R^
Webafrica's reply09 Mar 2026, 10:49
Official
Hello Harrison. Thank you for bringing this to our attention. We completely understand how frustrating it must be to order fibre expecting it to be available, only to be told otherwise, and then to experience delays in receiving your refund. We have logged your R249 refund request, and it has been added to the refund payout list. Please note that there is a standard 3–5 business day timeframe for refunds to reflect from the date they are added to the list. We appreciate your patience while the refund is processed and will ensure it is handled as quickly as possible. Thank you for allowing us to resolve this for you. R^
Webafrica's replyOfficial
09 Mar 2026, 11:04Hello Harrison. We completely understand how frustrating it must be to expect fibre service in your area, only to face delays and uncer*****y with your refund. This is certainly not the experience we want for our clients. Your case has been escalated to our Openserve Activations Team, who are reviewing the refund and will provide you with feedback as soon as possible.We appreciate your patience while this is being looked into and thank you for giving us the opportunity to assist. T^
Webafrica's reply09 Mar 2026, 11:04
Official
Hello Harrison. We completely understand how frustrating it must be to expect fibre service in your area, only to face delays and uncer*****y with your refund. This is certainly not the experience we want for our clients. Your case has been escalated to our Openserve Activations Team, who are reviewing the refund and will provide you with feedback as soon as possible.We appreciate your patience while this is being looked into and thank you for giving us the opportunity to assist. T^