Item: Webafrica
Rating: 1
Author: Nonkululeko M

Webafrica's replyOfficial

10 Mar 2026, 12:00

Hi Nonkululeko, thank you for sharing your experience. We completely understand how frustrating it can be when refunds take longer than expected. We've submitted an escalation regarding your refund to make sure it’s processed correctly and linked to the right address. Our team is actively tracking this, and we’ll provide you with updates as soon as there’s progress. Thank you for your patience while we work on resolving this for you U^

Webafrica's reply10 Mar 2026, 12:00

Official

Hi Nonkululeko, thank you for sharing your experience. We completely understand how frustrating it can be when refunds take longer than expected. We've submitted an escalation regarding your refund to make sure it’s processed correctly and linked to the right address. Our team is actively tracking this, and we’ll provide you with updates as soon as there’s progress. Thank you for your patience while we work on resolving this for you U^

NM

Nonkululeko M's updateReviewer Update

10 Mar 2026, 12:30

Funny this is the same feedback that i have been geeting from January with no fix to my query .. i have been told to wait another 15 business days in the meantime you will disconnect my line expect me to pay again while you trying to resolve this .. dont you think waiting for 2 months for this to be sorted

NM

Nonkululeko M's update10 Mar 2026, 12:30

Reviewer Update

Funny this is the same feedback that i have been geeting from January with no fix to my query .. i have been told to wait another 15 business days in the meantime you will disconnect my line expect me to pay again while you trying to resolve this .. dont you think waiting for 2 months for this to be sorted

Webafrica's replyOfficial

10 Mar 2026, 12:40

Hi Nonkululeko, we completely understand how frustrating it is to hear the same feedback without seeing a resolution. Please be assured that we are actively following up with our complaints team to push this matter forward as a priority. We are escalating your case internally and tracking it closely to ensure it is resolved without further delays. We’ll provide you with updates immediately as soon as there is progress, and we appreciate your patience while we work to get this sorted quickly. U^

Webafrica's reply10 Mar 2026, 12:40

Official

Hi Nonkululeko, we completely understand how frustrating it is to hear the same feedback without seeing a resolution. Please be assured that we are actively following up with our complaints team to push this matter forward as a priority. We are escalating your case internally and tracking it closely to ensure it is resolved without further delays. We’ll provide you with updates immediately as soon as there is progress, and we appreciate your patience while we work to get this sorted quickly. U^

NM

Nonkululeko M's updateReviewer Update

10 Mar 2026, 13:30

I dont trust or believe anything.. i have heard the same feedback with a promise that it will be resolved.. your complaints team do not answer emails a same refund has been logged 4 times incorrectly and my line being disconnected in that process and had to pay extra. so this feedback feels like u pushing back for me to keep quite .. i have run out of patience.. i want my refund by end of business today and compensation of free service for a month for the stress and anxiety that you cause .. i must work but i am here going back and forth with your team .

NM

Nonkululeko M's update10 Mar 2026, 13:30

Reviewer Update

I dont trust or believe anything.. i have heard the same feedback with a promise that it will be resolved.. your complaints team do not answer emails a same refund has been logged 4 times incorrectly and my line being disconnected in that process and had to pay extra. so this feedback feels like u pushing back for me to keep quite .. i have run out of patience.. i want my refund by end of business today and compensation of free service for a month for the stress and anxiety that you cause .. i must work but i am here going back and forth with your team .

Webafrica's replyOfficial

10 Mar 2026, 13:39

Hi Nonkululeko, we completely understand how frustrating this situation has been and how the repeated delays and incorrect requests have affected you. Your concerns are valid, especially after the number of follow-ups and the impact this has had on your time and service.We have followed up with the relevant team regarding your case and requested an urgent resolution. Your refund request and the issues surrounding the disconnection are being reviewed so that the matter can be corrected as quickly as possible.We understand how important it is for you to have clarity and a resolution, and the team is being pressed for feedback. As soon as there is an update, it will be shared with you. U^

Webafrica's reply10 Mar 2026, 13:39

Official

Hi Nonkululeko, we completely understand how frustrating this situation has been and how the repeated delays and incorrect requests have affected you. Your concerns are valid, especially after the number of follow-ups and the impact this has had on your time and service.We have followed up with the relevant team regarding your case and requested an urgent resolution. Your refund request and the issues surrounding the disconnection are being reviewed so that the matter can be corrected as quickly as possible.We understand how important it is for you to have clarity and a resolution, and the team is being pressed for feedback. As soon as there is an update, it will be shared with you. U^

NM

Nonkululeko M's updateReviewer Update

10 Mar 2026, 13:42

When can i expect this to be resolved..

NM

Nonkululeko M's update10 Mar 2026, 13:42

Reviewer Update

When can i expect this to be resolved..

Webafrica's replyOfficial

10 Mar 2026, 13:55

The relevant team is currently reviewing your query and will provide feedback within the next 24 hours. We appreciate your patience while this is being looked into. U^

Webafrica's reply10 Mar 2026, 13:55

Official

The relevant team is currently reviewing your query and will provide feedback within the next 24 hours. We appreciate your patience while this is being looked into. U^

NM

Nonkululeko M's updateReviewer Update

10 Mar 2026, 14:33

I will be waiting

NM

Nonkululeko M's update10 Mar 2026, 14:33

Reviewer Update

I will be waiting

Webafrica's replyOfficial

10 Mar 2026, 14:35

Thanks.

Webafrica's reply10 Mar 2026, 14:35

Official

Thanks.

NM

Nonkululeko M's updateReviewer Update

12 Mar 2026, 08:39

24 hrs later still no feedback from your team .. it just shows how *********** the team is .. lack of customer expertise and dont deliver or keep the promises you make .. i have been dealing with this kind of service from January.. promises are make but not kept . Complaints teams dont respond to emails while the staff is promising a call back and no one does call . I have been promised that my refund will reflect yesterday by your staff yet again another disappoint.. i wouldn't recommend anyone working with your company its a disgrace.. all you do is over promise and under deliver

NM

Nonkululeko M's update12 Mar 2026, 08:39

Reviewer Update

24 hrs later still no feedback from your team .. it just shows how *********** the team is .. lack of customer expertise and dont deliver or keep the promises you make .. i have been dealing with this kind of service from January.. promises are make but not kept . Complaints teams dont respond to emails while the staff is promising a call back and no one does call . I have been promised that my refund will reflect yesterday by your staff yet again another disappoint.. i wouldn't recommend anyone working with your company its a disgrace.. all you do is over promise and under deliver

Webafrica's replyOfficial

12 Mar 2026, 08:55

Hi Nonkululeko, thank you for sharing your experience. We can see how frustrating it has been to wait for updates and not receive the promised feedback, especially after such a long period. As per feedback from our activations team, your order has been escalated to VumaReach to clear the address so the installation can proceed. We have requested them to follow up and provide feedback. We appreciate you bringing your concerns to our attention and understand how disappointing the delays and lack of communication have been. The team is continuing to monitor your case and will provide updates as soon as they are available. Warm regards,
Webafrica Crew

Webafrica's reply12 Mar 2026, 08:55

Official

Hi Nonkululeko, thank you for sharing your experience. We can see how frustrating it has been to wait for updates and not receive the promised feedback, especially after such a long period. As per feedback from our activations team, your order has been escalated to VumaReach to clear the address so the installation can proceed. We have requested them to follow up and provide feedback. We appreciate you bringing your concerns to our attention and understand how disappointing the delays and lack of communication have been. The team is continuing to monitor your case and will provide updates as soon as they are available. Warm regards,
Webafrica Crew

NM

Nonkululeko M's updateReviewer Update

12 Mar 2026, 09:12

You have been following up from January.. tell me something new cause this is what i hear everyday and no ownership on your end .. i signed up with you not Vuma cause u state that u can deliver so u cant shift the blame .. its not my problem that your services are not aligned.. i asked for compensation and apology still that is not done you telling me that Vuma hasn't done anything while its your staff that requested a wrong address and all this inconvenience.. where is my compensation?

NM

Nonkululeko M's update12 Mar 2026, 09:12

Reviewer Update

You have been following up from January.. tell me something new cause this is what i hear everyday and no ownership on your end .. i signed up with you not Vuma cause u state that u can deliver so u cant shift the blame .. its not my problem that your services are not aligned.. i asked for compensation and apology still that is not done you telling me that Vuma hasn't done anything while its your staff that requested a wrong address and all this inconvenience.. where is my compensation?

Webafrica's replyOfficial

12 Mar 2026, 09:43

Hi Nonkululeko, thank you for your message. We understand how frustrating this situation has been, especially given the repeated delays and inconvenience you’ve experienced. Please be assured that our team is reviewing your case and will advise you on the next steps regarding the service and your request for compensation. We appreciate you bringing this to our attention and are committed to ensuring the matter is addressed. Warm regards,
Webafrica Crew

Webafrica's reply12 Mar 2026, 09:43

Official

Hi Nonkululeko, thank you for your message. We understand how frustrating this situation has been, especially given the repeated delays and inconvenience you’ve experienced. Please be assured that our team is reviewing your case and will advise you on the next steps regarding the service and your request for compensation. We appreciate you bringing this to our attention and are committed to ensuring the matter is addressed. Warm regards,
Webafrica Crew

NM

Nonkululeko M's updateReviewer Update

12 Mar 2026, 09:52

I bet these are automated messages.. cause you are not answering what i am asking you ...i hope people see this and never sign with you

NM

Nonkululeko M's update12 Mar 2026, 09:52

Reviewer Update

I bet these are automated messages.. cause you are not answering what i am asking you ...i hope people see this and never sign with you

Webafrica's replyOfficial

12 Mar 2026, 10:00

Hi Nonkululeko, thank you for your message. We completely understand why you feel frustrated, this has been a long and inconvenient process, and you deserve a clear and meaningful response. Please be assured that your case is being personally reviewed by our team, and we are focusing on addressing the service issue. We will provide you with a direct and concrete update on the next steps as soon as possible. Warm regards,
Webafrica Crew

Webafrica's reply12 Mar 2026, 10:00

Official

Hi Nonkululeko, thank you for your message. We completely understand why you feel frustrated, this has been a long and inconvenient process, and you deserve a clear and meaningful response. Please be assured that your case is being personally reviewed by our team, and we are focusing on addressing the service issue. We will provide you with a direct and concrete update on the next steps as soon as possible. Warm regards,
Webafrica Crew

NM

Nonkululeko M's updateReviewer Update

12 Mar 2026, 10:03

If i were u i would stop sending these automated messages cause clearly your company doesn't care .. i repeat no one should sign with you .. no feedback about my compensation you are gaslighting everything.. with no resolution

NM

Nonkululeko M's update12 Mar 2026, 10:03

Reviewer Update

If i were u i would stop sending these automated messages cause clearly your company doesn't care .. i repeat no one should sign with you .. no feedback about my compensation you are gaslighting everything.. with no resolution

Webafrica's replyOfficial

12 Mar 2026, 10:19

Hi Nonkululeko, we completely understand how upset you are, and we want to assure you that your concerns are being personally reviewed by our team, not handled by automated messages. Your case is being given priority, and we are actively working to provide a concrete resolution. You will receive a direct update on the next steps very soon. We appreciate the time you’ve taken to raise these issues and are committed to addressing them properly. Warm regards,
Webafrica Crew

Webafrica's reply12 Mar 2026, 10:19

Official

Hi Nonkululeko, we completely understand how upset you are, and we want to assure you that your concerns are being personally reviewed by our team, not handled by automated messages. Your case is being given priority, and we are actively working to provide a concrete resolution. You will receive a direct update on the next steps very soon. We appreciate the time you’ve taken to raise these issues and are committed to addressing them properly. Warm regards,
Webafrica Crew

NM

Nonkululeko M's updateReviewer Update

12 Mar 2026, 10:38

I asked for compensation and that is not being answered..your understanding for the past 2 months it hasn't given me solution

NM

Nonkululeko M's update12 Mar 2026, 10:38

Reviewer Update

I asked for compensation and that is not being answered..your understanding for the past 2 months it hasn't given me solution

Webafrica's replyOfficial

12 Mar 2026, 10:51

Hi Nonkululeko. We are here for you and have reached out to the Finance team for urgent feedback on your refund requests. We will advise the moment we have feedback to report.

Warm regards,
Webafrica Crew

Webafrica's reply12 Mar 2026, 10:51

Official

Hi Nonkululeko. We are here for you and have reached out to the Finance team for urgent feedback on your refund requests. We will advise the moment we have feedback to report.

Warm regards,
Webafrica Crew

NM

Nonkululeko M's updateReviewer Update

12 Mar 2026, 10:52

Which will take another 2 months for your finance to fix it?

NM

Nonkululeko M's update12 Mar 2026, 10:52

Reviewer Update

Which will take another 2 months for your finance to fix it?

Webafrica's replyOfficial

12 Mar 2026, 11:00

Hi Nonkululeko, We will provide you with a direct update on progress as soon as we have confirmation.Warm regards,
Webafrica Crew

Webafrica's reply12 Mar 2026, 11:00

Official

Hi Nonkululeko, We will provide you with a direct update on progress as soon as we have confirmation.Warm regards,
Webafrica Crew

NM

Nonkululeko M's updateReviewer Update

12 Mar 2026, 11:07

And my compensation for all the inconvenience and stress that your company has caused ?

NM

Nonkululeko M's update12 Mar 2026, 11:07

Reviewer Update

And my compensation for all the inconvenience and stress that your company has caused ?

Webafrica's replyOfficial

12 Mar 2026, 11:15

Hi Nonkululeko, please be assured that our team is actively working on a resolution for your case and will provide you with a direct update as soon as progress is made. Warm regards,
Webafrica Crew

Webafrica's reply12 Mar 2026, 11:15

Official

Hi Nonkululeko, please be assured that our team is actively working on a resolution for your case and will provide you with a direct update as soon as progress is made. Warm regards,
Webafrica Crew

NM

Nonkululeko M's updateReviewer Update

12 Mar 2026, 11:19

And my compensation for all the inconvenience and stress that your company has caused ?

NM

Nonkululeko M's update12 Mar 2026, 11:19

Reviewer Update

And my compensation for all the inconvenience and stress that your company has caused ?

Webafrica's replyOfficial

12 Mar 2026, 11:36

Hi Nonkululeko, please be assured that our team is actively working on a resolution for your case and will provide you with a direct update as soon as progress is made. Warm regards,
Webafrica Crew

Webafrica's reply12 Mar 2026, 11:36

Official

Hi Nonkululeko, please be assured that our team is actively working on a resolution for your case and will provide you with a direct update as soon as progress is made. Warm regards,
Webafrica Crew

NM

Nonkululeko M's updateReviewer Update

12 Mar 2026, 12:17

You are not answering my question

NM

Nonkululeko M's update12 Mar 2026, 12:17

Reviewer Update

You are not answering my question

Webafrica's replyOfficial

12 Mar 2026, 12:30

Hi Nonkululeko, we understand the frustration this situation has caused and appreciate you sharing your concerns. Our complaints team is reviewing your case and will provide a direct update on the next steps. At this stage, we’re unable to provide any feedback regarding compensation, but please be assured that the team is focused on resolving the matter and keeping you informed throughout the process. Warm regards,
Webafrica Crew

Webafrica's reply12 Mar 2026, 12:30

Official

Hi Nonkululeko, we understand the frustration this situation has caused and appreciate you sharing your concerns. Our complaints team is reviewing your case and will provide a direct update on the next steps. At this stage, we’re unable to provide any feedback regarding compensation, but please be assured that the team is focused on resolving the matter and keeping you informed throughout the process. Warm regards,
Webafrica Crew

No refund